Vision Residential Limited (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other relevant privacy laws.
Last reviewed: 07 October 2025
Last updated: 07 October 2025
We keep this Privacy Policy under regular review. Any updates will be posted on this page, and significant changes will be communicated where appropriate.
Who We Are
- Company Name: Vision Residential Limited
- Address: 154 Colney Hatch Lane, London, N10 1ER
- Telephone: 0203 633 5232
- Email: info@vision-residential.com
What Information We Collect
We may collect and process the following types of personal data:
- Identity Data: Name, title, date of birth.
- Contact Data: Address, telephone number, email address.
- Financial Data: Bank details, proof of income, payment information.
- Tenancy/Property Data: References, tenancy agreements, landlord details, property ownership details.
- Marketing Data: Preferences for receiving marketing communications.
- Technical Data: IP address, browser type, cookies, and analytics when using our website.
How We Collect Your Data
We collect your data when you:
- Contact us by phone, email, or through our website.
- Register as a tenant, landlord, or client.
- Apply for a tenancy or property service.
- Subscribe to our newsletters or marketing communications.
- Interact with our website (via cookies and analytics).
How We Use Your Data
We will only use your personal data when legally permitted, including:
- To provide our estate and letting agency services.
- To manage tenancy agreements, property transactions, and contracts.
- To communicate with you about your property or tenancy.
- To comply with legal and regulatory obligations (e.g., right to rent checks, anti-money laundering checks).
- To process payments and invoices.
- For marketing purposes (only where you have given consent or where we have a legitimate interest).
Legal Basis for Processing
We rely on the following lawful bases to process your personal data:
- Contract: Where processing is necessary for a contract with you (e.g., tenancy agreement).
- Legal Obligation: To comply with our legal duties (e.g., HMRC, anti-money laundering regulations).
- Legitimate Interests: To operate our business effectively (e.g., property management, marketing).
- Consent: Where you have opted in to receive marketing communications.
Sharing Your Data
We may share your information with trusted third parties such as:
- Contractors, surveyors, and maintenance providers.
- Financial and referencing agencies.
- Legal advisors and regulators.
- IT and website support providers.
We require all third parties to respect the security of your personal data and comply with the law.
International Transfers
We do not routinely transfer your personal data outside the UK. If we do, we will ensure appropriate safeguards are in place.
Data Retention
We will keep your personal data only as long as necessary to fulfil the purposes we collected it for, including legal and regulatory requirements. For example:
- Tenancy agreements and financial records: up to 7 years.
- Marketing data: until you withdraw consent.
Your Rights
You have rights under data protection laws, including the right to:
- Access your data.
- Correct inaccurate data.
- Request deletion of your data (where legally possible).
- Restrict processing of your data.
- Object to processing (including marketing).
- Request transfer of your data to another provider.
- Withdraw consent where processing is based on consent.
To exercise these rights, please contact us at info@vision-residential.com.
Security
We take appropriate technical and organisational measures to secure your personal data against loss, misuse, unauthorised access, alteration, or disclosure.
Cookies
Our website uses cookies to improve user experience and analyse website traffic. You can manage or disable cookies through your browser settings.
Complaints
If you are unhappy with how we have handled your data, please contact us first so we can resolve the issue. You also have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Vision Residential Limited
154 Colney Hatch Lane, London, N10 1ER
Tel: 0203 633 5232
Email: info@vision-residential.com
